Refund and Cancellation Policy — Digital Products
Because our products are delivered instantly as digital files, our refund policy is necessarily different from that of a physical-goods store. Please read it carefully before purchasing.
1. Before you download
If you request a refund within 48 hours of payment and before downloading the file, you are entitled to a full refund. The amount is returned to the original payment method within 7–10 business days, depending on your bank.
2. After you download — no refund
Once the file has been downloaded, the purchase is considered complete and refunds are not available, because a digital file cannot be returned or resold. This is standard practice for digital marketplaces and is required to prevent abuse.
3. Exceptions where we do refund after download
We always make it right when something is genuinely wrong on our side. A full refund or a free replacement will be given if:
- The downloaded file is corrupted, incomplete, or not the product described
- You received the wrong file
- The download link is broken and we are unable to provide a working one within 48 hours
- The product is materially not as described on the product page
If the product does not work with your website, theme or software, we cannot accept responsibility for that — please check the compatibility notes on the product page before buying. This is not a refundable situation unless the file itself is faulty.
4. Cancellations
Payment is captured and the file is made available almost instantly, so the cancellation window is extremely short. An order can only be cancelled if you contact us before you download the file. Once downloaded, the order can no longer be cancelled.
5. International orders and currency
- Refunds are issued in the same currency that you paid in, to the same payment method.
- Any foreign exchange conversion fee, cross-border transfer fee or GST charged by your bank is non-refundable and is deducted by your bank, not by us.
- Refunds are processed by Razorpay to your card/UPI account and may take 7–10 business days to appear on your statement.
6. How to request a refund
Email us at akshaysarwa@webtheme.shop with:
- Your Order ID
- The Payment ID / Transaction ID (shown in your Razorpay payment receipt)
- The reason for your request
We respond to refund requests within 24 hours.